Refund policy

Refund and Returns Policy
Last updated: October 23, 2026

Returns and cancellations
Whether you can return an order depends on where it was delivered.

Orders delivered to Australia, Canada, Switzerland, and the United States
Unless required by applicable law, we do not accept change-of-mind returns. You can cancel your order, or remove items from it, until it has shipped. Damaged, faulty, or wrong items are always handled; see Damages and issues below.

Orders delivered to the EU, Norway, and the United Kingdom
You can request a return within 14 days after your order is delivered, without giving a reason. You can cancel your order, or remove items from it, until it has shipped. Once it has shipped it can’t be stopped, but you can request a return after it arrives.

How to start a return or cancellation
Start your request by logging into your account. Step-by-step instructions are on our [How to request a return or cancel an order] page. Please wait for us to confirm your return before sending anything, so we can match the parcel to your order.

Return shipping
Return shipping is paid by you. You can choose either option:

  • Our PostNord return label. We’ll email you a label, and its cost is deducted from your refund:
    • Sweden: about €5
    • Denmark and Norway: about €15
    • Germany, Belgium, Luxembourg, the Netherlands, and Poland: about €19
    • France and Austria: about €30
    • Ireland: about €32
  • Your own shipment. Send the items back with any carrier, at your own cost. The shipment must be tracked, and please send us the tracking number. Customers in the UK need to use this option.

Return address: Castle Clad Bricks i Älmhult AB, Körsbärsvägen 6, SE-343 38 Älmhult, Sweden

Condition of returned items
Please return items unused and in their original packaging. We may reduce your refund if items have been used, damaged, or handled more than necessary to inspect them.

EU and Norway: right of withdrawal
If you are a consumer in the EU or Norway and buy goods online, you have the right to cancel your order within 14 days after the day you receive your goods, for any reason. After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund the product price and the cost of standard delivery within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them.

United Kingdom: right to cancel
If you are a consumer in the United Kingdom and buy goods online, you have the right to cancel your order within 14 days after the day you receive your goods. After you tell us you wish to cancel, you must return the goods within 14 days. We will refund the product price and the cost of standard delivery within 14 days after we receive the returned goods or evidence that you have sent them back.

Refunds
Refunds go to your original payment method. Return shipping is not refunded, and the cost of our return label is deducted if you used it.Your bank or payment provider may need additional time to process the refund. If you haven’t received it within 15 business days of our confirmation, please contact us.

Damages and issues (all countries)
Please inspect your order when you receive it. If an item is defective, damaged, or not what you ordered, contact us at contact@castlecladbricks.com with your order number and photos of the items and packaging. We’ll send a replacement or a refund at no cost to you.

Exchanges
We don’t do exchanges. Please request a return for the item you have, and place a separate order for the new one.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the agreed timeframe, or otherwise do not comply with applicable law.

Contact
For cancellations, returns, or damaged items, contact us at contact@castlecladbricks.com or use the details in our [Legal notice].