Shipping policy

Castle Clad Bricks i Älmhult AB ships all orders from Älmhult, Sweden.

Minimum order
The minimum order value is €25 (or the equivalent in your local currency), excluding shipping. Orders below this amount will be cancelled before dispatch, and you will not be charged.

Where we ship
We currently ship to: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Luxembourg, the Netherlands, (Pending: Norway, see Section 7), Poland, Sweden, Switzerland, (Pending: The United Kingdom, see Section 7), and the United States. We do not currently ship to other countries.

Processing time
We aim to dispatch orders within 5 business days of payment. We only sell items that are in stock; we do not take backorders or preorders. Business days are Monday to Friday, excluding Swedish public holidays.

Carrier and tracking
All orders are shipped with PostNord and include tracking. Outside the Nordics, final delivery may be handled by PostNord’s local partner (such as DPD/GeoPost). You will receive a tracking link by email when your order is dispatched.

Shipping costs
Shipping costs depend on the destination country and the delivery option you choose. The cost is shown at checkout before you pay. Orders are limited to 2 kg. For larger orders, please contact us.

Delivery options
Depending on your country, you can choose home delivery or collection from a PostNord service point. In Sweden, Denmark, and Norway, parcel lockers are also available.

Estimated delivery times
After dispatch: Sweden and Denmark 1–2 business days; Austria, Germany, Ireland, Luxembourg, the Netherlands, Poland, Switzerland, and (Pending: the United Kingdom) 3–4; Belgium 3–6; France and (Pending: Norway) 4–5; Canada 5–6; United States 5–7; Australia 7–8. These are estimates and not guaranteed. Delays may occur, particularly during holidays.

Customs, duties, and taxes

  • EU: Prices include VAT. No additional charges are due on delivery.
  • United States: Orders are shipped Delivered Duty Paid (DDP). Import duties and fees are included in the price paid at checkout.
  • Norway and the United Kingdom: Coming soon. We’re awaiting VAT registration in both countries and will begin shipping once it’s approved.
  • Switzerland, Canada, and Australia: Import VAT, duties, or carrier handling fees may be charged by local authorities on delivery. These are not included in our prices and are the customer’s responsibility.

Incorrect addresses
Our checkout checks addresses and suggests corrections, but please make sure your shipping address is correct before you pay. If you notice an error, contact us as soon as possible. We can change the address only before the order has been dispatched. If a parcel is returned to us because of an incorrect address, we can reship it once the customer has paid the new shipping cost.

Undelivered, uncollected, or refused parcels
If a parcel isn’t collected from the service point or is refused on delivery, it will be returned to us. Once it arrives, we will either refund the order minus the original shipping cost and any return charges we incur, or reship it at the customer’s expense.

Lost or damaged parcels
If your parcel hasn’t arrived within 10 business days of the estimated delivery time, or arrives damaged, contact us at contact@castlecladbricks.com with your order number. For damage, include photos of the parcel and its contents. 

If a parcel is lost in transit or arrives damaged, we will send a replacement at no cost or issue a full refund, whichever you prefer. If a replacement item is out of stock, we will refund it.

If tracking shows your parcel as delivered but you can’t find it, please check your mailbox, with neighbours, and at your local PostNord service point before contacting us. We will then investigate the delivery with PostNord.

Contact
Questions about shipping? Email contact@castlecladbricks.com. Our full company details are listed in our [Legal notice].